Terms of Service

1. Who we are and what these Terms cover

Spoorcraft is provided by ATAIR AS, a Norwegian private limited company, organisation number 938 536 848, registered in Foretaksregisteret ("we", "us"). You can reach us at [email protected]. Full details are in the Imprint.

These Terms are the contract between you and us for the use of the Spoorcraft website, web application and companion app. They are written in English, which is the language of the service and of the contract.

2. Service Description

Spoorcraft is a trail camera management platform that helps you organize, classify, and analyze wildlife images. The service includes AI-powered species identification, weather correlation, and observation tracking. It is a digital service delivered online; nothing physical is shipped.

3. Accounts

You must create an account to use Spoorcraft. You are responsible for maintaining the security of your account credentials. You must provide accurate information during registration and keep it up to date.

4. Free Trial

Spoorcraft offers a free trial that allows you to evaluate the service before committing to a paid plan. The trial includes core features with limited usage so you can determine whether the service meets your needs. We encourage you to make full use of the trial period before subscribing.

5. How to Subscribe

You subscribe from the Subscription page in your account settings: choose a plan, review the price and the billing period, and confirm. You are then taken to Link, Stripe’s secure checkout, where you choose a payment method and can review and correct your details before you confirm payment. Link is the merchant of record: it sells you the subscription on our behalf, charges your payment method, collects any applicable VAT and sends your receipt, under Link’s own terms (link.com/terms) and privacy policy (link.com/privacy); we remain the seller and provider of the Spoorcraft service under these Terms. Cancellation and withdrawal can be done from your account settings, and refunds are calculated and paid automatically (sections 7 and 8). You can abandon the checkout at any point before confirming; nothing is charged until you do.

The contract for the paid plan is concluded when your payment is confirmed. Link emails your receipt, invoices and any refund notice, and you can see your order history at link.com. We send a confirmation of the contract by email, and your current plan, its renewal date and these Terms remain available in your account settings for as long as you have an account.

6. Subscriptions, Prices and Renewal

Paid plans differ in the number of images processed per month and the storage included. Each plan is available monthly (Scout EUR 14.90, Ranger EUR 24.90, Warden EUR 44.90) or annually (EUR 149, 249, 449), billed in advance; prices are set in EUR and include any applicable VAT, which Link collects as merchant of record. Link may show your price in your local currency; if you pay in that currency, Link converts the price at its exchange rate, so the amount in your currency can differ slightly from one renewal to the next. The annual price is 17% lower and in return the annual plan is a six-month commitment (section 8). Payments are processed by Stripe; your card or bank details go to Stripe and Link, and we never see or store them. Your statement will read LINK.COM* SPOORCRAFT.

Your plan renews automatically at the end of each billing period unless you cancel. For annual plans we email you at least 30 days before each renewal, stating the price that will be charged. At least every six months we remind you that your subscription is running and how to cancel it.

You can change plans from your account settings. Moving to a higher tier, or from monthly to annual, takes effect immediately and the unused part of your current period is credited against the new one. Moving to a lower tier, or from annual to monthly, takes effect at the end of the current period.

7. Right of Withdrawal (14 days)

As a consumer you may withdraw from a paid subscription within 14 days of the day the contract is concluded, without giving a reason. To withdraw, email us at [email protected] with an unambiguous statement that you withdraw (you may use the standard withdrawal form below, but you do not have to). It is enough to send the message before the 14 days end.

When you subscribe, you tick a box asking us to start immediately rather than after the 14 days; we quote that request back to you in the confirmation email. If you then withdraw, you pay a proportionate amount for what you have used and we refund the rest within 14 days to the payment method you used. 60% of the plan price is the processing component: it is used up image by image, against your annual image allowance, because each image is fully processed the moment you upload it. The remaining 40% is the access component, used up day by day. Example: EUR 449 plan, 15,000 images processed in the first 14 days: you pay EUR 29.34 and EUR 419.66 is refunded.

Standard withdrawal form: "To ATAIR AS ([email protected]): I hereby give notice that I withdraw from my contract for the Spoorcraft subscription ordered on [date], payment reference [from your receipt]. Name, email address used for the account, date."

8. Cancellation and Refunds

You can cancel your subscription at any time from your account settings, in the same place where you subscribed, or by emailing us. The month you are in always counts in full.

Monthly plans end at the end of the current month. Nothing is refunded and nothing further is charged.

Annual plans are a six-month commitment in exchange for the lower price. If you cancel within the first six months, the months you have used are recalculated at the monthly price and the difference is refunded. Example: cancel a Scout annual plan in its fifth month and you keep five months at EUR 14.90 (EUR 74.50); EUR 74.50 is refunded. From the seventh month on, the remaining full months are refunded at the annual rate. Refunds reach your payment method within 14 days.

If you believe you have been charged in error, or a technical fault on our side prevented you from using the service for a significant part of a billing period, contact us at [email protected] and we will put it right.

9. Changes to Prices, the Service or these Terms

We may change prices, plan limits, the service or these Terms. Changes that are not purely to your advantage take effect no earlier than 30 days after we notify you by email. Price changes never apply to a billing period you have already paid for. If you do not accept a change, you can cancel before it takes effect and we refund the remaining full months as described in section 8.

10. Your Content

You retain full ownership of all images and data you upload to Spoorcraft. We do not claim any intellectual property rights over your content. You grant us a limited license to process your images for the purpose of providing the service (AI classification, thumbnail generation, storage). We process your images on your instructions and do not use them for any other purpose.

11. Acceptable Use and Camera Placement

You agree to use Spoorcraft only for lawful purposes related to wildlife monitoring, conservation, photography, or hunting. You must not upload illegal content or use the service to violate wildlife protection or hunting laws.

You are responsible for complying with the laws that apply where your cameras are placed, including rules on camera surveillance, privacy, signage and landowner permission. Trail cameras should be used to photograph animals and placed where people are unlikely to pass. Where the law requires images of people to be deleted, you must delete them; Spoorcraft flags images in which a person is detected to help you find them.

12. AI Accuracy

AI classifications are provided as suggestions and may contain errors. All AI-generated data is user-editable. Spoorcraft does not guarantee the accuracy of species identification, sex determination, or other AI-generated fields.

13. Data Storage and Retention

Each subscription tier includes a storage allowance:

• Trial — 1 GB included
• Scout — 150 GB included
• Ranger — 400 GB included
• Warden — 1,000 GB included

We do not delete images because they are old. Your images are kept for as long as your subscription is active, however far back they date. Removal happens only if you exceed your tier's included storage and choose not to pay for the extra space — see the surcharge and grace period below. In that case we remove the oldest image files first, and only as many as needed to bring you back under your allowance.

Removal happens in two stages. Images are first marked for removal and kept for a further 14 days, during which nothing is deleted and they can be restored. Only after those 14 days are the files actually deleted, and that step cannot be undone. Counting the 30-day surcharge grace period, roughly six weeks pass between a lapsed payment and any irreversible loss.

Favourites are protected. Any image you mark as a favourite is skipped when files are removed. If you have marked so many favourites that removing everything else is still not enough to bring you under your allowance, the oldest images are removed regardless — favourites cannot prevent removal entirely, they set the order.

Metadata is kept for the life of your account. Species classifications, timestamps, observations, statistics and AI results are kept for as long as you hold an account, including for images whose files have been removed, so your statistics stay correct. They are deleted when the account is deleted (section 14).

Storage surcharge. If your stored images exceed your tier's included allowance by more than 1 GB, a surcharge of EUR 0.25 per GB per month (including any applicable VAT) is applied automatically through the payment processor. The surcharge amount is recalculated periodically and adjusts as your stored image count changes. If your storage drops back below 90% of the threshold, the surcharge subscription is cancelled automatically.

Failed surcharge payment. If the surcharge payment fails, you will receive a notification and have a 30-day grace period to resolve the issue — for example by upgrading your plan, removing images, or updating your payment method. After the grace period, image files are deleted starting with the oldest until your storage is within the threshold. All metadata (species, timestamps, observations, statistics) is preserved so your analytical data remains intact.

Free trial retention. Trial accounts may store up to 200 images for 90 days. After the trial expires, you have 30 days to subscribe to a paid plan. If you do not subscribe within this grace period, the image files are removed; your observations, species history and statistics are kept, so if you subscribe later your records are still there, until the account itself is deleted under the dormant-account rule in section 14.

Spoorcraft is not a backup service. We strongly recommend maintaining local copies of your original image files. While we take reasonable measures to protect your data including EU-hosted infrastructure and regular backups, we cannot guarantee against data loss due to unforeseen circumstances.

14. Account Deletion

You may delete your account at any time from your settings. Account deletion includes a 30-day grace period during which your data is preserved. After 30 days, all data is permanently and irrecoverably deleted. If you prefer, you can choose to delete all your data immediately and skip the grace period; deletion then happens in the next deletion run, within 24 hours, and cannot be undone. Deleting your account cancels any running subscription; section 8 applies to refunds.

Dormant accounts. We only keep personal data for as long as it is needed. If your trial or subscription has ended and you have not used Spoorcraft for six months, we email you 30 days and again 7 days before deleting the account. Signing in at any point before the deadline keeps the account and everything in it. Otherwise the account is deleted as described above, with the usual 30-day grace period.

15. Liability

We are liable for defects in the service and for breaches of these Terms as provided by applicable consumer law, and nothing in this section limits liability that cannot be limited by law, including liability for gross negligence, intent, or death or personal injury.

Beyond that, we are not liable for indirect loss or for loss caused by circumstances outside our reasonable control, and since Spoorcraft is not a backup service, not for loss of image files that you have not kept copies of. Our total liability for a billing year is limited to the amount you paid for the service in that year.

16. Governing Law and Disputes

These Terms are governed by Norwegian law. The agreed venue (verneting) is Trøndelag tingrett, Trondheim, Norway.

If something goes wrong, contact us at [email protected]. Complaints that we cannot resolve can be taken to Forbrukertilsynet (the Norwegian Consumer Authority) and then to Forbrukerklageutvalget (the Consumer Disputes Commission).